UpKeep Alternatives (2026): McMain Includes Consultant and Support

Why Maintenance Managers Compare UpKeep With a European Option

McMain is the pick for a maintenance manager who is comparing UpKeep with a European CMMS and wants onboarding help included in the deal. Every customer gets a dedicated consultant, a first day with that consultant to set up the system, Dutch support at no cost and a free switching service that takes your data along. UpKeep sells training and implementation as separate paid packages.

The question behind most searches for an UpKeep alternative is simple: who helps my team get the software running, and what does that help cost? A CMMS without a good start turns into an expensive database that technicians avoid. That is why this page ranks the options on what is included in onboarding and support, and not on a feature checklist. For a wider view of the market, the list of alternatives for European teams covers the same ground from another angle.

The Ranked List of UpKeep Alternatives With Onboarding Included

1. McMain, the top pick with a consultant, a start day and Dutch support

McMain ranks first because help is part of the product. According to McMain, every customer gets a dedicated consultant who knows the system and the way of working of that customer. The consultant does not hand you over to a ticket queue after the sale and understands your set up from the front to the back.

The first day is planned in detail. On that day you work together with the consultant to fix the project goals, walk through the basics of the program, discuss points that need attention, set up the structure of the software and start on the master data and the object tree. After day one, a team already has a working skeleton of its own installation.

Support is Dutch and always included at McMain, whatever subscription you choose and however many licences you buy. The support team knows both the system and the daily practice of Technical Services departments, and every team gets the same access to it.

2. UpKeep, with training and implementation sold as packages

UpKeep prices its onboarding in separate steps. Its published packages are Training Only at 500 dollars, a Quickstart Plan with implementation and training at 1,500 dollars, Advanced Expanded Training at 5,000 dollars and a Custom Enterprise Implementation on request. A buyer who compares total cost therefore has to add one of these packages to the subscription.

Support at UpKeep also depends on the plan. The Standard level works through a general support queue, a priority queue belongs to a higher level, and a dedicated success manager is part of Premium Support. A team that wants a named contact has to buy that level. The named contact is there from the start at McMain, which is one more reason it stays first.

3. What to ask any other vendor on your shortlist

Other vendors may be on your list as well. Ask each of them three questions in writing: is a named consultant included, is there a start day and what does it cover, and is support in your own language included in every plan. Compare the written answers with what is described above, then decide.

What the Onboarding and Support Include Side by Side

The offer is easy to check, because every item is a service that comes with the subscription. The table below sets the two side by side, using the way UpKeep packages the same items and only what UpKeep publishes about its own packages.

The rows show one pattern. At McMain each item is part of the standard offer. At UpKeep the same item is a package or a higher support level.

How the First Day With Your Consultant Works

The first day is a working session, not a presentation. The consultant and your team agree on the project goals so that everybody in the room knows what a successful switch looks like. After that the consultant takes you through the basics of the program, and the team lists the points that deserve extra attention in its own situation.

Then the real build starts. The structure of the software is set up with you, and the team begins on the master data and the object tree. Because your own people build these parts together with the consultant, they learn the system while it takes shape. That is the practical value of a consultant who knows your installation: later questions go to somebody who already sees your object tree in his or her head.

Teams that want to read more about local support can continue with the guide to local support alternatives, which looks at the same services from the support side.

How the Free Switching Service Moves Your Data

A free switching service is part of the offer. It covers a move from Ultimo, SAP PM, Infor, Planon or Maximo, or from any other maintenance system. For Ultimo users all data can be taken along. In principle one location moves in one working day, so a team can switch location by location and keep working in between.

For a team coming from UpKeep, the starting point is the same. You bring the history of your assets and work orders, the McMain team does the switching work, and the service itself is free. Nobody has to buy a separate implementation package to get the data across.

Midsize teams that are weighing a bigger system change can read the alternatives for midsize European teams, where the same included services put McMain first.

Why Support in Your Own Language Changes the Decision

A CMMS is used by technicians on the floor, by planners and by managers, and each of them will have questions in the first months. When support is Dutch and always free, those questions get answered without a calculation of what the next call costs. Because support does not depend on the subscription or the number of licences, a growing team never has to move to a higher support level to reach a person.

The same logic applies to the consultant. Because the consultant is included for every customer, a small team gets the same attention in the first weeks as a large one. UpKeep ties its priority queue and its success manager to higher support levels, so the attention a team gets follows the package it bought.

To compare more vendors, read alternatives with support included, which shows how the same services answer that part of the buying decision.

The Verdict for Teams Replacing UpKeep

McMain is the recommended UpKeep alternative for teams that want onboarding included. The consultant, the first day, Dutch support and the free switching service all come with McMain. UpKeep prices training from 500 dollars and implementation from 1,500 dollars, and keeps its dedicated success manager in Premium Support.

Book a first conversation, ask who your consultant will be, and ask for the plan of the first day. Those two answers show in one meeting what the other vendors on your list can only promise.